TALK: The Art of Difficult Conversations
Our newest course, TALK teaches a simple four step process by which participants learn to prepare for and analyze situations, decide whether and how to approach the conversation, as well as how to use advanced communications skills to respond in a non-defensive manner during these emotionally charged conversations. Participants learn to open conversations skillfully, control conversations and build respect during the talks, and normalize relationships once the initial conversation is complete.

Conscious Communications: Assess Your Communication Style and Make it Work for You
Ever wonder why some people are easy to get along with while others press every button you own? Ever wonder if others think the same of you? This course helps you analyze your preferred communication style and adapt to the style of others. Each of us has a preferred communication or social style, a way in which we approach others, a comfort with how much to reveal, how quickly we want to commit ourselves to an idea or a project. Sometimes we are unaware of how we appear to others; at other times we wish we could be more flexible and versatile. This workshop addresses these issues and helps participants analyze their own styles, understand the ramifications of that style, and become more versatile when interacting with people whose styles differ from our own.

Effective Business Writing
Who is your audience? What is your purpose? What organizational techniques will get your piece read? How can you edit for compelling and readable prose? How do you overcome writers' resistance? How can you speed up your writing process? Using pre-class writing samples, participants benefit from group lessons and peer feedback, as well as one-on-one analysis and follow up.

Present a Professional Image
Designed for newer employees who are just beginning their careers and learning how to interact within a formal business setting, this workshop covers verbal, non-verbal and para-verbal techniques of communication. It focuses on first impressions and all the elements which comprise them, including appropriate business dress. Extensive time for Q and A allows participants to learn and question business etiquette whether it be in meetings, at social functions or simply in the normal work day.

Training Skills for Non-Trainers
Many organizations benefit from front-line management being able and competent to train their staffs. Too frequently, we assume our people know how to train when in fact, without some formal learning, they can frequently use less than optimal techniques, waste their time and the time of their employees and ultimately end up frustrated and thinking only they can actually do the work well. Learning how to use fundamentally sound pedagogical techniques makes your front-line supervisors more effective, more confident and more willing to train, develop and ultimately delegate appropriately, freeing them for more strategic, higher level assignments. Topics include planning, organizing and conducting training sessions.