PROFILE
Senior human resource professional with extensive background in executive education, management and organizational development, performance improvement, managing change and coaching for effectiveness. Highly skilled in consulting, project management, learning design and program development.

Excellent writer of numerous scripts (e-learning, audio, video, CD-ROM) and multimedia presentations, workbooks, training guides and ancillary materials. Possess superior presentation skills. Adept problem solver who can work with all levels of management, combining innovative approaches with improved bottom line results

SELECTED ACCOMPLISHMENTS
Consultant to Senior Management

•	Reebok, nationwide programs in sales, service and retail merchandising
•	Mellon HR & IS, account development programs for senior consultants; consulting skills classes for junior staff
•	American Express, Latin America and Caribbean division, used to train  every territory manager in the division in self and territory management
•	IDS/American Express, used to train 6,000 personal financial planners nationwide
•	MasterCard International, worldwide multimedia and web-based programs in consumer and corporate products
•	Towers Perrin, nationwide programs in project management and consulting skills

Designed, developed, and implemented training needs analyses for American Express Travel Division and Chase Manhattan Bank Visa Corporation.

Designed and developed intensive management seminars for senior vice presidents at TCI, the largest multiple system cable operator in the country; MasterCard International senior sales personnel; Mellon HR & IS, senior account executives.

Wrote and produced several web-based programs for MasterCard and CD-ROMs for American Management Association in supervisory skills, managing difficult people, team skills.

Writer/Producer of Multimedia Presentations/Training Videos
Comfortable with and experienced in creating multimedia presentations, using Power Point; familiar with web-based learning.

Ten years' experience in designing, writing and producing dramatic and involving videos for various industries, ranging from footwear (Reebok) to "no wear" (The Playboy Channel). Able to create interesting characters and dramatic situations even when teaching the most technical material (how to sell retail banking products to commercial customers; how to analyze financial statements and needs of clients; how to trade options and equities on the floor of the American Stock Exchange, etc.).

Trainer/Teacher/Coach
Twenty-five years' experience in leading groups in a variety of settings. Able to: motivate people and help them discover what they need to learn; create learning situations which allow participants to examine issues in a structured, non-threatening manner; teach concrete skills as well as theoretical and conceptual materials; create and manage exciting, interactive, involving learning activities based on how adults learn. Extensive background in one-on-one coaching. Able to: work with a variety of personalities; help identify and build on areas of strengths; give developmental feedback in ways that enable people to improve and empower people to continue to coach themselves for even better performance

CAREER HISTORY

ISABEL BYRON AND ASSOCIATES (1984-present)
Freelance designer, developer and writer of training programs
Selected client list includes: - American Express/Travel Division- American Management Association- American Stock Exchange- Associated Press- Fidelity Investment Services- IDS/American Express- MasterCard International- Metropolitan Museum of Art- Mellon HR & IS (formerly Buck Consultants)- Museum of Modern Art- New York Mercantile Exchange- Nine West- Reebok- Shawmut Bank- The Jewish Museum- The New York Times- Towers Perrin

SHELDON SATIN ASSOCIATES 135 William Street, New York, NY (1982-1984)
Project Manager. Client list includes American Express, Home Box Office, Chase Manhattan Bank, Lillian Vernon Catalogs.o Associate Director of Training

COLLEGE OF NEW ROCHELLE New Rochelle, NY (1977-1982)
Director, Language Arts
Consultant to colleges in adult learning theory. Client list includes Birmingham-Southern College, University of Alabama, St. Joseph's College, St. Mary's College, Ursuline College.

JULIA RICHMAN HIGH SCHOOL New York, NY (1969-1977)
Director, Venture Programo Teacher of English

EDUCATION

M. Ed. Humanities, New York University
B. A. English, Queens College