Whether at a meeting, an event, conference, seminar or convention, we can apply a developmental process that results in meaningful and positive messages that address real needs. For example:
Association of American Museums, 2010, part of a panel discussion on visitor services initiatives, In this Together: Museum-Wide Strategies to Strengthen Visitor Experiences.
Juvenile Diabetes Research Foundation: speaker at two Fall Leadership conferences, 2004 and 2006, on topics ranging from “selling intangibles” to professional presence.
Mid-Atlantic Association of Museums, 2012, part of a panel discussion on engaging all parts of a museum when discussing how to improve the visitor experience. Serving Visitors Takes a Village! Case study: How the National Museum of the American Indian, New York, engages its staff and volunteers with a focus on the visitor.
Smithsonian Institute, 2008: Presenting to staffs of National Museum of American History and National Museum of Natural History outlining research that supports the need for visitor services in cultural institutions.