TALK: The Art of Difficult Conversations
TALK teaches a simple four step process by which participants learn to prepare for and analyze situations, decide whether and how to approach the conversation, as well as how to use advanced communications skills to respond in a non-defensive manner during these emotionally charged conversations. Participants learn to open conversations skillfully, control conversations and build respect during the talks, and normalize relationships once the initial conversation is complete.
Effective Business Writing
Who is your audience? What is your purpose? What organizational techniques will get your piece read? How can you edit for compelling and readable prose? How do you overcome writers’ resistance? How can you speed up your writing process? Using pre-class writing samples, participants benefit from group lessons and peer feedback, as well as one-on-one analysis and follow up.
Present a Professional Image
Designed for newer employees who are just beginning their careers and learning how to interact within a formal business setting, this workshop covers verbal, non-verbal and para-verbal techniques of communication. It focuses on first impressions and all the elements which comprise them, including appropriate business dress. Extensive time for Q and A allows participants to learn and question business etiquette whether it be in meetings, at social functions or simply in the normal work day.
Training Skills for Non-Trainers
Many organizations benefit from front-line management being able and competent to train their staffs. Too frequently, we assume our people know how to train when in fact, without some formal learning, they can frequently use less than optimal techniques, waste their time and the time of their employees and ultimately end up frustrated and thinking only they can actually do the work well. Learning how to use fundamentally sound pedagogical techniques makes your front-line supervisors more effective, more confident and more willing to train, develop and ultimately delegate appropriately, freeing them for more strategic, higher level assignments. Topics include planning, organizing and conducting training sessions.
Studies indicate that as much as 75% of our professional and personal success depends on our interpersonal skills, which are largely built upon a foundation of effective communication. Yet we receive so little formal training in communication. For instance, contrary to popular belief, treating others as you want to be treated is not the best practice when it comes to communication styles, because it assumes that everyone is just like you. Participants use a self-assessment instrument to analyze their own communication style, identify the ramifications of that style, and learn to become more effective when interacting with people whose communication styles differ from their own.